Frequently asked questions

MOST COMMON QUESTIONS

Answered by dediSTART

Order dedicated servers
FAQ

Frequently Asked Questions

General

Go to the dedicated servers page and click order.
Our hardware is all located in the capital city of Bulgaria, Sofia.
Our dedicated servers are located our private cage, in the S3 Data Center.
Yes, all the hardware is owned by us.
No, all our hardware is located in Bulgaria.

Support

Yes, our IT experts are available 24/7/365 via the support system.
At the moment we only provide support in English.
Our average response time is 20 minutes.
We offer 2 reinstalls per each 30 days per server. Additional reinstalls are charged with 10 EUR per server. If your server has KVM access, you can install the OS yourself.
We provide support only related to the hardware or the network aspects of the server.
No, we do not provide management services.

Delivery

We usually provision the server within 24 hours from payment.
There is no setup fee for any of our dedicated servers or hosting solutions.
Unfortunately no, we do not offer any migration servces.
No, all server details will be delivered to the email address used when the account was registered. In order to change the delivery email address, you will need to change the registered email address prior to server delivery.
Yes, our staff is delivering servers 24/7/365

Hosting

Yes, as a normal part of today’s communication system, our customers can host or use VoIP services on our dedicated servers.
Yes, your privacy is very important to us, and we allow our customers to host or use VPN services on our infrastructure.
Yes, our high performance Dell dedicated servers and network infrastruc