1. How can I order a dedicated server?
Go to the dedicated servers page and click order.
2. Where are your dedicated servers physically located?
Our hardware is all located in the capital city of Bulgaria, Sofia.
3. What is the name of the data center where your servers are located?
Our dedicated servers are located our private cage, in the S3 Data Center.
4. Do you own the dedicated servers?
Yes, all the hardware is owned by us.
5. Do you have any dedicated servers located outside Europe?
No, all our hardware is located in Bulgaria.
1. Do you provide 24/7 customer support?
Yes, our IT experts are available 24/7/365 via the support system.
2. Do you provide support in other languages besides English?
At the moment we only provide support in English.
3. What is the average response time for tickets?
Our average response time is 20 minutes.
4. How often can you reinstall my server?
We offer 2 reinstalls per each 30 days per server. Additional reinstalls are charged with 10 EUR per server. If your server has KVM access, you can install the OS yourself.
5. Is your support free or do you charge for it?
We provide support only related to the hardware or the network aspects of the server.
6. Do you provide management services?
No, we do not provide management services.
1. How long does it take to setup a dedicated server?
We usually provision the server within 24 hours from payment.
2. Is there a dedicated server setup fee?
There is no setup fee for any of our dedicated servers or hosting solutions.
3. If I order a dedicated server from you, will you help me transfer my website?
Unfortunately no, we do not offer any migration servces.
4. Can you deliver my server details to another email address different from the one I used to register my account?
No, all server details will be delivered to the email address used when the account was registered. In order to change the delivery email address, you will need to change the registered email address prior to server delivery.
5. Do you deliver dedicated servers on weekends?
Yes, our staff is delivering servers 24/7/365
1. Can I use your services to host a VoIP service?
Yes, as a normal part of today’s communication system, our customers can host or use VoIP services on our dedicated servers.
2. Can I setup a VPN server on your servers?
Yes, your privacy is very important to us, and we allow our customers to host or use VPN services on our infrastructure.
3. I want to set up a dedicated games server. Are you servers suitable for gaming servers?
Yes, our high performance Dell dedicated servers and network infrastruc